Remote Enrollment Specialist

company

Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence. The Problem: we were founded by a second-generation physician who became frustrated because most chronic diseases can be managed by medications - so long as they are taken at the correct dose and time. However, medication adherence rates drop drastically over time - particularly when medication regimens become more complex (e.g. more prescriptions, more pills, more administration times). Our founder recognizes that healthcare professionals are not immune to this problem in their own practice. The low adherence statistics are due to the poor design of the current prevailing system. To combat this, we use human-centered design, innovation, and technology. The Solution: Remove all impediments to adherence including the burden of remembering dosage and timing, coordinating refills, wasting time standing in line at a pharmacy, and confusion between pills. We provide a better user experience with real live people for support all for no extra cost. Features: This offering is designed to serve people who manage multiple prescription and over-the-counter (OTC) medications. Every 30 days, customers receive a personalized roll of pre-sorted prescription medications, vitamins, and OTC medications with clearly-marked dates and times to make managing them easy. Any ointments, lotions and inhalers, are included, too. Each delivery includes a label that explains what each pill is and how it should be taken in easy-to-understand language. Customers can email or call their assigned pharmacist any time to ask questions or clarify instructions.

qualifications

• Are you fully vaccinated for COVID-19 or willing to be fully vaccinated? **This is not required for a remote role, but in-office positions require vaccination.**
• In this role, there will be multiple applications being used simultaneously. Are you comfortable using multiple screens and navigating between multiple applications?
• This role requires availability for 8 hour shifts that fluctuate between 7am-9pm Monday-Friday. Some rotational weekend work will also be required every 4-6 weeks Sat/Sun from 7:30am-4pm. Are you able to be available during these hours if planned ahead of time?
• Are you comfortable starting a new position with a standard 2-3 week notice, inclusive of a drug and background check?
• Sales (1+ years)

• Tell me about your experience working with customers over the phone. What is your average call/customer volume daily?
• Do you have any planned need for time off in the next couple of months? If yes, please list all dates.

overview

Job Notes: **Hours of operation are from 7am-9pm, so staggered shifts are available to add flexibility Who you are: The Enrollment Specialist is integral to our team. You are responsible for new user acquisition, informing new customers by educating individuals about our services. This role involves helping our potential customers through education. The team takes pride in creating solutions at no extra cost for customers who never knew of an alternative to their current pharmacy. What you do: •Make outbound calls to articulate the value proposition of using us as their pharmacy •Foster new business relationships through inbound lead follow-up •Collaborate with other staff to ensure we are fulfilling their needs and exceeds customer needs •Keep lines of communication open with Team Lead and other team members in an ever evolving start-up environment •Maintain detailed and accurate records between multiple databases and programs •Investigate issues and create solutions for new customers Requirements Our ideal candidate is: •Passionate about identifying solutions for people to have healthier and happier lives through and better pharmacy experience •Experienced in working with senior citizens, mental health, home healthcare, healthcare providers, and caregiver population and the ability to provide excellent customer service •Driven & thrives in a fast-paced environment Our ideal candidate HAS: •Grit •Strong and helpful phone presence to help fulfill our promise •Excellent verbal and written communications skills •Strong listening and presentation skills •Ability to multi-task, prioritize, and manage time effectively Required Education, Experience, Certification, Licenses: •High School degree (or equivalent); (Bachelor’s degree preferred) Benefits INSURANCE, PAID TIME OFF, & RETIREMENT Full-time employees receive Sick days, Vacation days, and Holiday Bonuses as well as employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. A 401k plan with employer contribution is available, too. EMPLOYEE INVESTMENT For employees new to pharmacy, the company offers in-house preparation to test for National Certification as a pharmacy technician. With a rapidly-growing startup, the opportunities for advancement are numerous. SOCIAL EVENTS In our company description, you can tell our team likes to have fun. Company events, pizza days, and wellness challenges maintain our work-hard play-hard culture.

benefits