How FastMed CEO Hires for Culture Fit

A conversation with Kyle Bohannon

We had the privilege of interviewing CEO Kyle Bohannon on how FastMed hires, and he shared with us a few of his hiring secrets for FastMed Urgent Care, which went from 75 employees to more than 1,500 employees in the last four and a half years. 

Chad Harrington
10 February 2016

Top 3 Pieces of Hiring Advice from Bohannon

  1. Have passion for your service and your business
  2. Fill your company with the best people who believe in your mission and share your values
  3. Always ensure your growth is occurring in a managed way

*Read more on these below.

Kyle Bohannon, FastMed Urgent Care CEO | Image credit: FastMed

Kyle Bohannon, FastMed Urgent Care CEO | Image credit: FastMed

After ABRY Partners purchased the fastest growing independent urgent care clinic in the United States, they transitioned Kyle Bohannon from President to President and CEO.

FastMed plans to continue its growth trajectory—and to continue developing a great business around high quality hires. 

A rare combination, FastMed has received national recognition for both high growth and high quality. In fact, they are the largest urgent care clinic to receive the Joint Commission Gold Seal of Approval® for accreditation in healthcare quality and safety in ambulatory health care.

High growth is the other side of their strategy. Currently FastMed has over 105 clinics nation-wide with more than 1,500 employees in North Carolina, Arizona, and now Texas, as of December 2015. FastMed plans to expand to become the “the largest and highest quality urgent care operator nationally,” says FastMed CEO Kyle Bohannon.

How FastMed hires

Their ultimate goal is to “to positively impact the lives of our patients and their families.”

Hiring is at the very core of their business, according to Bohannon, who says, “Identifying and hiring the very best people is among the most important aspects of what we do to deliver the best possible patient care.”

On the secret to hiring for both high growth and high quality

"The secret to our hiring strategy is our underlying companywide philosophy. Our goal is to hire the very best possible people and build our company around those who excel at what they do. That approach is not necessarily adopted by all industry participants.

"Our success is completely contingent upon the people within our organization. Everything we do is a reflection of our team. Because we have an incredible team-oriented culture, hiring is a critical component of building a great patient-centric organization."

How do you find the best possible people in the industry?

 
Clinic.jpg

“We find many great employees through the personal and professional networks of our existing team members. Separately, we receive a great deal of inbound interest from providers and potential employees given the strength of our brand, high historical and projected growth rates, and reputation for quality. Being inundated with interest in FastMed from high quality candidates allows our team to be highly selective.

“We are extremely rigorous and thorough in our interview process. We evaluate not only competency in a specific job function, but the cultural fit of each potential hire. We operate our business in a team-oriented manner and our hiring process helps preserve and develop further our company culture.”

 

My summary of how they find the best fit:

  • Structuring a company around finding people who love what they do
  • Personal networks of team members
  • Attraction to strength of employer brand
  • Cultural fit given the company’s strong team-orientation
  • Rigorous interview process

“Given the rigorous and deliberate nature of our hiring process, we often don’t move as quickly to hire as other organizations do. But at the same time, I would suggest that we have lower attrition rates and a higher degree of satisfaction among our employees who truly enjoy working together and who truly love what they do."

 
Image credit: FastMed

Image credit: FastMed

 

On finding people who love what they do

“If I really had to limit it to one specific practice, I would cite trying to find that x-factor, trying to identify those people who truly love what they do. Structuring a company around an employee base that loves what they do is one of my primary objectives. We’ve been very successful in that pursuit over time."

 

How CEO Kyle Bohannon Found His Job at FastMed

"I was seeking a rare opportunity that juxtaposed two seemingly opposing interests – the opportunity to build a great business and the chance to make a significant and positive impact in people’s lives."

"That’s what’s been incredibly rewarding from my perspective—we’re helping people every day, while at the same time building an incredible business. Our growth orientation simply means that when we expand into new states and markets and build more clinics, we have the opportunity to help even more people."

 

Top 3 Pieces of Advice for CEOs of Urgent Care Clinics: Hiring

  1. Have passion for your service and your business
  2. Fill your company with  the best people
  3. Always ensure your growth is occurring in a managed way

What are your top three pieces of advice for other CEOs in healthcare organizations?

Kyle Bohannon, FastMed Urgent Care CEO | Image credit: FastMed

Kyle Bohannon, FastMed Urgent Care CEO | Image credit: FastMed

  1. “Ensure that you have a passion for the services that you’re providing and the business you’re developing.
  2. “Build your company with only the best people who embrace your mission and have alignment with your system of values.”
  3. "Pursue growth in a managed and measured fashion. Unmanaged growth doesn’t have a great deal of value either for employees or for the patients as the quality of the end product will suffer.” 
 

Kyle Bohannon is President and CEO of FastMed Urgent Care. FastMed serves communities and patients with a high level of quality, personal, affordable and convenient urgent care, family practice and other specialty medicine services. Check out their website and follow them on Twitter.

 
Chad.jpg

Chad Harrington is the Content Director at Relode, the modern way to find great candidates. He writes on all things hiring. Contact him through email. Follow Relode on Twitter for blog and company updates.